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Shipping Policy

**We apologize for any shipping delays that have been affected by the current events, pandemic, employee shortages, & weather. 

 

Free Shipping in U.S, Canada & U.K on orders over $39.99.

All orders are processed within 24 hours and ship in 2-3 days, most packages are delivered within 6-12 business days, however in some cases it may take a little longer due to the postal services reacting to the current events. 

We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and potential shipping delays. If there is any shipping issue with your package, you must contact Customer Support within 15 days after your order was placed and we can look further into the claim. We will issue a full refund if you have not received your items after 35 days. If you have any questions feel free to email a member of our team at info@pantheras.net for further assistance.

Shipping Lead Times:

United States: 6-12 business days.

Canada: 7-15 business days. 

​United Kingdom: 7-15 business days

 

Why did my items come separately?  

If you order multiple items, they may be shipped separately as some items may be in a different warehouse, depending on your location. If you receive one before the other please do not panic as we ship to multiple countries and will make sure the remaining items make it to you!

 

For U.S residents

Why does tracking still saying USPS is still awaiting package?

USPS doesn't update until it receives the package from the other delivery companies. It is considered the "last mile" which updates when package is in the area to be delivered. If you have any questions or concerns about your items and not seeing it updated please contact us and we will look further into it for you.