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FAQ's

What size do I order?

We know shopping online can be stressful for sizing, so we have created product specific charts located in the descriptions. If you are still unsure after looking over this chart, email us at info@pantheras.net and we will help you decide on which size will work best for you.

Can I change or update my order?

Since we process orders almost immediately, sometimes it is not possible to change; however, if you reach out, our customer service team will do everything they can to accommodate any changes before the order is placed for shipment. Please note, this is not always possible.

How long does shipping take?

We do everything we can to get the items you love to you as quickly as possible, but occasionally, outside interferences in the world can slow down the process just a tad. Just send us an email and we will take a further look into it and process a refund if you have not received your order after 35 days.

Shipping Lead Times:

United States: 6-12 business days.

Canada: 7-15 business days. 

​United Kingdom: 7-15 business days

An item I ordered is out of stock, what do I do?

We can exchange for another item or process a refund for said item. We do our best to keep the site updated at all times, so this should not be an issue you face, but if it does happen just know we have options and will accommodate you anyway we can. 

  For U.S Residents

Why does tracking still saying USPS is still awaiting package?

USPS doesn't update until it receives the package from the other delivery companies. It is considered the "last mile" which updates when package is in the area to be delivered. If you have any questions or concerns about your items and not seeing it updated please contact us and we will look further into it for you. 

Why did my items come separately?  

If you order multiple items, they may be shipped separately as some items may be in a different warehouse, depending on your location. If you receive one before the other please do not panic as we ship to multiple countries and will make sure the remaining items make it to you!